Shipping policy

Welcome to Shroomi!

Here's everything you need to know about our shipping times, lost package policy, and returns.

🌍 Worldwide Shipping

We currently offer worldwide shipping, covering North America, Europe, Asia, Oceania, South America, Africa, and the Middle East.

⏱ Processing Time

Orders are typically processed within 1-3 business days. Please note, processing times may vary during peak periods or sales events.

Delays may occur due to customs, weather, or peak seasons. We appreciate your patience!

🚚 Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

🚛 We offer free shipping for orders over $59. For orders below that amount, a flat shipping fee of $8 will be applied.

  • United States & Canada: 5-12 business days
  • Europe & United Kingdom: 5-14 business days
  • Australia & New Zealand: 7-14 business days
  • Asia & Middle East: 3-7 business days
  • South America & Africa: 7-14 business days

Note: Estimated delivery times may vary due to customs processing or postal service delays.

📦 Lost or Missing Orders

If your package is marked as "delivered" but hasn’t arrived:

  • Check surroundings, mailbox, or with neighbors
  • Contact your local courier or post office
  • If theft is suspected, file a police report — we’ll assist as needed

Important: Ensure your address is correct — incorrect addresses may require reship fees.

💰 Customs Duties & VAT

Customs fees, VAT, or import taxes are the customer’s responsibility. Shroomi is not liable for packages returned or destroyed due to unpaid duties.

🔁 Returns & Exchanges

We accept returns within 30 days of delivery if:

  • Items are unused and in original packaging
  • You cover return shipping

To start a return, contact us at support@shroomi.shop with:

  • Your order number
  • Return reason
  • Photos (if applicable)

Exchanges

⚠️ We do not offer exchanges. If you need a different item, please request a return and place a new order.

Received the wrong or damaged item?
Contact us within 30 days — We’ll gladly help with a refund.

❗ Important Notes

  • Orders during promotional sales are final sale (unless defective)
  • For orders marked "delivered", refunds/resends require official postal proof of loss

📩 Need Help?

We’re always here — reach out at support@shroomi.shop